3 Comments
User's avatar
Ryan Carnes's avatar

None of these are complicated, and that's exactly why I think most managers skip them. They don't feel significant enough in the moment to bother with.

The "what do you think?" move is the one that compounds fastest. It sounds like a small question but it's Inclusive Authority in practice, creating space for someone else's thinking before defaulting to your own. Done consistently, it changes what people bring to you and how they solve problems without you.

And the follow-up on small things? That's the one that actually builds trust. Not the big recognition moments. It's the leader who remembered something minor three weeks later and asked about it. That's what signals you're paying attention to the person, not just the work.

Simple done consistently beats sophisticated done occasionally. Every time.

Giulia Scalaberni's avatar

Gaurav thanks for these. You have summarised what I do naturally with the team and the conversation I’m in. But I’m sure it will help a lot of people out here. Once again this demonstrates what’s obvious for one could be illuminating for others at the same time.

Mathew Jose's avatar

Good one.

Constantly, Consistently, Communicate on the few but most important expectations so it becomes muscle memory.